Mountain States Better Business Bureau
1730 South College Avenue, Suite 303
Fort Collins, CO 80525

BBB Reliability Report

Elmer Glass Company Inc
325 20th St
Glenwood Springs, CO 81601
 

General Information

BBB Membership

This company has been a member of this Better Business Bureau since August 1998. This means it supports the Bureau's services to the public and meets our membership standards.

Program Participation

This company participates in the Membership Identification Program.

This company has agreed to use special procedures including mediation and arbitration if necessary to resolve complaints.

This company participates in the BBB CARE program. This means it has agreed to use special complaint handling procedures including mediation and arbitration, if necessary and within limits, to resolve disputes.

Nature of Business

Elmer Glass Company provides auto glass, glass for store fronts and desk tops, tub and shower enclosures, mirrors, sky lights, windows and patio doors.

Customer Experience

Based on BBB files, this company has a satisfactory record with the Bureau. To have a "Satisfactory Record" with the Bureau, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry.

The following data concerns complaints processed by the BBB since the firm's file was opened or over the last 36 months, whichever is less. Elmer Glass Company Inc has had no complaints.

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Additional Information

Company Management

Additional company management personnel include:
Mr. Michael Morgan - President

Educational/General Comments

Refunds and Exchanges
It is up to each retail store to set its own policy with regard to refunds and exchanges. There is no legal requirement for a store to give you back your money after a purchase. Even if the merchandise is defective, the merchant may choose to give you another item or credit.

(Many states or localities have regulations regarding the posting of whatever the store policy is: for instance, that the policy must be on the merchandise tag, on the sales receipt, or on a sign by the cash register.)
 

Home Remodeling Contractors
The Better Business Bureau suggests that you solicit two or three bids for the remodeling work you are planning. Do not automatically accept the first, or lowest offer. Make sure all bids are based on the same set of specifications and materials to be used. Ask for local references and inspect the finished projects. Check to see if the contractor is a member of a professional association which has standards for it's members. Make sure the contractor is in compliance with all local licensing, bonding , and insurance requirements, and that any necessary building permit is obtained.

Never sign a blank or partially blank contract. Typically a down- payment of 1/3 of the total contract price is made with additional payments made after completion of each phase of work; final payment should not be made until work is completed and you have inspected the work. If the contractor arranges financing for the work to bo done, be sure that you understand all aspects of the financial terms, especially if a second mortgage on your home is used as security for the remodeling work.
 

Report as of 11/14/2004
Copyright 2004 Better Business Bureau^®, Inc. of the Mountain States

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.